A growing number of customers want personalised solutions. We helped ideate and develop the ROUTINELY concept to help Beiersdorf and 9.5 Ventures fill that market gap.
We executed multiple validation experiments, including smoke testing and in-depth interviews to inform the customer journey, website development and branding elements.
We executed research to fuel the algorithm that connects user needs with serum ingredients. It involved mapping all relevant and trackable data, locating and linking it to the skin needs and the eventually serums.