The idea for Safespot was born from exploratory research aimed at identifying new market segments and customer pain points. It other words, it’s a product of direct necessity.
Customer validation techniques were used to fine-tune Safespot’s features, branding, and pricing. Within three months, the team had a business case with price-sensitivity checks and a VP roadmap.
Preparing launch meant creating a complete checkout process and setting up a support squad ready to answer queries and requests. And, of course, a variety of press releases to create buzz around the new product.